Sign-in and account access
Use the email and sign-in instructions supplied by your organisation. If you expected an invitation or account details but have not received them, ask your owner or administrator to confirm your access. For a forgotten password, contact an authorised administrator for assistance.
- Check that you are using the intended organisation account.
- Never share your password in chat or a support enquiry.
Language and Chat translation
Choose English, Français or Español in Settings → Language, or open the language control in Chat. Download missing language packs on Wi-Fi; installation is automatic. Incoming messages then follow your selected language, and Show original lets you verify the source text.
- Chat access is required; attachments and notification previews are not translated.
- If a pack or translation is unavailable, the original message remains visible.
Connection and update checks
Reconnect before submitting required photo evidence or expecting new messages. Cached information can be older than the server. If an update is ready, finish the current task or form before using the app’s restart action.
- A cold start can require a connection to verify your account role.
- For missed notifications, check both Cleaner settings and the phone’s notification permission.
Practical answers
Does offline translation mean offline messaging?
No. Installed packs can translate available text offline, but receiving or sending new chat messages requires a connection.
What should I include in a support request?
The screen, steps, approximate time, connection state and any visible error. Redact personal details from screenshots. Support is available at info@arteknexus.com; no response-time guarantee is currently published.